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EXCHANGE

As the No.1 digital asset trading platform,
Bithumb is adopting digital finance innovations in a timely and meticulous manner.

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Strengthen customer communication

Bithumb is operating the largest customer support center in the industry. Through the center, Bithumb has increased the point of contact for communication with customers and provides faster and more professional customer support center services. We are also increasing our efforts for employment security and various employee benefits to increase customer support agent's self-esteem and sense of belonging.

Operation of the largest customer support center in the industry

  • 24/7 Customer Service

    Bithumb operates the largest customer support center in the industry with 'customer-focused' service as its motto. 24/7 standby agents conduct support activities swiftly and accurately within the 2,900 m² customer support center. The service provided is excellent compared to not only other digital asset exchanges but other general financial institutions as well. The centers provide foreign language (English, Chinese, Japanese etc.) customer support as well as faster and specialized services for VIP customers.

  • Customer Support (off-line)

    Bithumb operates the first off-line customer support center in the industry for Korea, providing 1-on-1 personalized customer support services. Gangnam center provides professional services including instructions in using the Bithumb exchange, digital asset transactions, information on real-name transaction systems, and plans to cope with financial damages. There are foreigner-specialized agents as well as VIP customer exclusive areas in the off-line customer support centers.